Go Tour Now Privacy Policy

1. Information We Collect

When you schedule a self-guided home tour, we collect your name, email address, and phone number, along with the date, time and property of your tour, and technical details about your booking request (IP address and browser user agent).

If the builder requires identity verification, Stripe Identity collects an image of your government-issued photo ID and a photo of your face and compares them. That comparison creates biometric data — a record of your face geometry. Go Tour Now never receives or stores your ID image or your face scan; we receive only a pass/fail result and your verified name and date of birth.

At some properties you may be asked for a check-in photo before your door code is shown. It is stored privately and is visible only to the property owner, and only if there is an incident during your tour. We do not run face recognition on it.

If you text our tour number, your messages are processed by an AI assistant to answer your questions about the tour.

2. How We Use Your Information

• To send you a temporary access code and tour link via SMS or email
• To verify your identity before granting property access
• To communicate with you about your scheduled tour

We may also contact you after your tour with follow-up messages about the home you toured and other homes that may interest you.

We do not sell or rent your personal information. We do share it with the homebuilder whose property you toured — including in that builder's own customer-relationship software — so they can follow up with you. We also use service providers who process your information on our behalf: Stripe (identity verification), Twilio (text messages), Resend (email), Supabase and Vercel (hosting and storage), and Anthropic (the AI assistant that answers your texts).

3. SMS Messaging

By providing your phone number, you consent to receive SMS messages containing your tour access code and link. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP.

4. Data Retention

We keep tour records and visitor information for as long as needed to provide the service and for security, incident-investigation and legal-compliance purposes. Our target is to retain them no longer than 12 months after your tour, or after any related incident is resolved, whichever is later. Identity-verification images and face scans are held by Stripe under Stripe's privacy policy, and we instruct Stripe to delete them on the same schedule.

You can ask us to delete your information at any time by emailing support@keysherpa.io, and we will honor the request unless we are required to keep it. Note that the homebuilder you toured with keeps its own copy of your information under its own privacy policy, which we cannot delete on your behalf.

5. Security

Access codes are temporary and expire automatically at the end of your scheduled tour window. We use industry-standard encryption to protect your data in transit and at rest.

6. Contact

For privacy-related questions, contact us at support@keysherpa.io.